If you tried using the Tesco app or website recently and it didn’t work, you’re not alone. Thousands of Tesco customers in the UK faced sudden login issues, app crashes, and confusion over Clubcard points. But don’t worry — in this guide, we’ll break down the whole situation, explain what’s fixed, what to expect, and how you can avoid future issues.
Let’s go step-by-step so you don’t miss anything important.👇
🚫 Tesco App Not Working? Here’s What Really Happened
Tesco’s app and website went down unexpectedly on May 16, 2025, leaving customers unable to:
- Login to their Tesco accounts
- Access or manage grocery orders
- Check or use Clubcard points
- View special offers and digital coupons
People flooded social media and forums with complaints, and outage tracker sites showed over 1,000+ error reports in just a few hours.
🛠️ Fix Status: Tesco has confirmed the technical glitch has been resolved. You may need to update the app to get it working again.
📲 Quick Tip: If your app still isn’t working:
- Restart your phone
- Clear cache from your app settings
- Make sure you’ve installed the latest update from the app store
😕 Clubcard Points Error: Did You Really Earn £100?
Many users received a surprise email claiming they had earned £100 in Clubcard points — without doing anything. Sounds too good to be true? That’s because it was.
Tesco later clarified it was a mistake. The emails were only meant for customers who had booked holidays with easyJet using Clubcard vouchers.
💡 What You Should Do:
- Don’t get excited unless you actually made a booking.
- Log in to your Clubcard account and verify your real points balance.
- Ignore any suspicious or too-good-to-be-true emails.
🛒 New Grocery Deal or Hidden Price Hike?
Tesco is promoting its summer travel essential sale — offering up to 50% off on bags and luggage. Sounds like a great deal, right? But while shoppers were grabbing suitcases, others were shocked to see popular meal deals get more expensive.
📈 Examples of Price Hikes:
- Pizza Meal Deal: £6 → now £7 for Clubcard holders
- Finest Dine-In Meal Deal: £12 → now £15
😩 Many customers feel frustrated, especially with inflation already affecting everyday budgets.
❗ Are You Still Eligible for Clubcard Points or Offers?
Yes — but there’s a catch.
Tesco promotions, like Clubcard points and meal deals, only apply if:
- You scan your Clubcard at checkout
- You’re signed in to your Clubcard account for online orders
- You meet the deal conditions (e.g., certain item combinations)
🔐 Important: If you didn’t get your expected points or discount, double-check:
- If your card was linked at checkout
- If your app was updated and showing the correct balance
- If the items you picked were eligible for the offer
⚠️ What You Can Do If It Happens Again
Here are a few tips to avoid getting stuck next time:
📝 Tips for Tesco Users
✅ Keep your app updated regularly
✅ Turn on email/SMS notifications for Clubcard offers
✅ Always double-check points & prices at checkout
✅ Keep screenshots if something goes wrong
🔄 Summary: What You Need to Know in 1-Minute
- Tesco app and website faced a temporary outage — now fixed.
- A £100 Clubcard email was sent by mistake — ignore unless you booked with easyJet.
- Popular meal deals are more expensive now.
- Grocery deals are still live — check travel item discounts!
- Always use your Clubcard to access benefits.
🏁 Final Words
Tesco’s technical issues may have caused stress, but the good news is — most problems are now fixed. Still, with rising prices and occasional glitches, it’s important to stay alert as a shopper. Keep your Clubcard details safe, track your points, and make sure to double-check deals before you pay.
🛒 Smart shopping is all about staying informed — and you’re already ahead by reading this.
🧠 FAQs About Tesco App & Clubcard Issues
Why is the Tesco app not working today?
The app had a temporary outage due to technical issues, now resolved.
Did Tesco really give out £100 in Clubcard points?
No. The email was sent by mistake to customers who hadn’t booked with easyJet.
How can I fix the Tesco app on my phone?
Try restarting your phone, updating the app, or clearing cache in app settings.
Will I lose my Clubcard points because of the outage?
No. Your points are safe. You can check them once the app or website is working.
Is Tesco increasing meal deal prices?
Yes. Some meal deals are now £1 to £3 more expensive than earlier this year.
How do I know if I’m eligible for a Tesco Clubcard deal?
Make sure your Clubcard is linked to your account and used at checkout.
Are there any ongoing Tesco sales or offers?
Yes. There’s a big discount on travel essentials including suitcases (up to 50% off).
Can I complain if I was affected by the app issue?
Yes, Tesco’s customer care is available via phone, app chat, and social media.
